Workforce Operations Manager

6 days ago


Cavite City, Calabarzon, Philippines Neksjob Full time
Job Overview

Neksjob seeks a highly skilled Workforce Management (WFM) Supervisor to oversee the operational support aspects of our contact center. This includes managing staffing, scheduling, forecasting systems, and policies to ensure efficient workforce management processes are implemented and monitored.

Key Responsibilities:
  • Oversight of contact center quality issues
  • Supporting system implementation
  • Management of individual contributors and operational decisions


Requirements:

The ideal candidate will have extensive knowledge and experience in WFM, with the ability to implement and monitor training programs across the contact center. Strong leadership and communication skills are essential for success in this role.

About Neksjob

We offer a dynamic work environment and opportunities for professional growth and development.

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