Global Customer Advocate

1 week ago

Manila, National Capital Region, Philippines Emapta Full time
Accelerate Your Career in Customer Support
Emapta Philippines is a leader in property tech, empowering individuals to make informed decisions about their real estate journeys. As a CUSTOMER SUPPORT CONSULTANT, you'll be part of a dynamic team that drives customer satisfaction, advocating for the interests of our clients and ensuring seamless experiences throughout the property buying process.

About the Role
In this critical role, you'll collaborate with internal teams to deliver customer-centric solutions, using analytical and decision-making skills to resolve complex issues efficiently. You'll also identify opportunities for improvement and implement changes to enhance employee and customer experiences.

Key Responsibilities
- Demonstrate genuine passion for customer service and strong problem-solving skills
- Collaborate cross-functionally to eliminate barriers in delivering customer needs and provide thoughtful feedback to enhance products and services
- Identify opportunities to innovate and improve both employee and customer experiences
- Use analytical and decision-making skills to resolve complex issues efficiently

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