Client Success Consultant
4 days ago
We're seeking highly skilled and motivated Customer Success Representatives to join our team at Iron Mountain. In this role, you'll be responsible for building and maintaining strong relationships with our clients.
About the Role:You'll work closely with key decision-makers to understand their organizational goals and develop tailored account plans to meet their needs.
Main Responsibilities:Develop and maintain deep relationships with customers, identifying areas for growth and improvement.
Maintain open lines of communication with customers to ensure high levels of satisfaction and address any concerns or issues promptly.
Collaborate with sales teams to co-create account plans that showcase the value of our services and products.
Drive cross-selling and upselling efforts to increase revenue and grow customer relationships.
Proactively engage with customers to discuss renewal strategies and negotiate contracts that benefit both parties.
Communicate pricing programs and contribute to RFP responses to secure new business opportunities.
Leverage analytical tools to optimize account profitability, ensuring a balance between revenue growth and cost management.
Work closely with sales teams to develop and implement pricing strategies that align with customer needs and market conditions.
Category: Sales
Iron Mountain is a global leader in storage and information management services, trusted by thousands of organizations worldwide.
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