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SaaS Technical Support Professional | Hybrid Role

3 weeks ago

Manila, National Capital Region, Philippines J-K NETWORK RECRUITMENT SERVICES AND CONSULTANCY, INC. Full time
About the Job

We are seeking an experienced IT SaaS Deployment Support professional to join our team at J-K NETWORK RECRUITMENT SERVICES AND CONSULTANCY, INC. in Makati City.

This full-time role will involve providing technical support and troubleshooting services for our SaaS solutions.

Responsibilities:

  • Providing comprehensive technical support for the deployment and configuration of SaaS solutions.
  • Troubleshooting and resolving complex technical issues related to SaaS applications.
  • Liaising with clients and internal teams to understand requirements and deliver tailored solutions.
  • Documenting processes and procedures to ensure knowledge management and consistency.
  • Analyzing data and providing recommendations to improve system performance and user experience.
  • Participating in the development of training materials and providing user support.
  • Staying up-to-date with the latest SaaS technologies and industry trends.

Skills and Qualifications:

  • Minimum of 1 year and above of experience in IT support or SaaS deployment roles.
  • Strong technical knowledge and problem-solving skills in SaaS applications and cloud-based technologies.
  • Excellent communication and interpersonal skills to effectively liaise with clients and internal stakeholders.
  • Ability to work independently and as part of a team to deliver high-quality solutions.
  • Familiarity with project management and documentation best practices.
  • Continuous learning mindset and a passion for staying abreast of industry developments.