Operations Team Manager

15 hours ago

Makati City, National Capital Region, Philippines beBeeTeam Full time $90,000 - $120,000

We are seeking a seasoned Team Lead to oversee and support an offshore operations team serving U.S.-based clients. This role is ideal for someone with a solid background in BPO leadership, who excels at managing performance, coordinating with global teams, and driving operational improvements.

This individual will play a key role in ensuring high-quality deliverables, fostering a positive team culture, and supporting the implementation of new systems and processes.

Key Responsibilities
  • Lead, mentor, and manage a high-performing team to meet service level expectations
  • Monitor team performance and ensure timely, accurate delivery of tasks
  • Conduct daily check-ins with the team to review priorities, progress, and address blockers
  • Manage workload distribution, schedule adherence, and shift coverage
  • Conduct regular coaching, feedback sessions, and performance reviews
  • Identify inefficiencies in current workflows and recommend process enhancements
  • Help document standard operating procedures and support rollout of updated processes
  • Participate in implementation of new tools or platforms by providing team insights and supporting change management
  • Act as the main point of contact for U.S.-based teams and internal stakeholders
  • Ensure smooth communication across time zones and departments
  • Provide regular status updates, flag issues, and propose solutions proactively
  • Ensure new team members are onboarded and trained effectively
  • Support the creation and delivery of refresher or upskilling sessions
  • Monitor adherence to internal policies, client expectations, and quality standards
Required Skills & Qualifications
  • Minimum of 5 years of team leadership experience in a BPO or shared services environment
  • Strong people management and coaching skills
  • Excellent verbal and written communication abilities
  • Proactive mindset with strong problem-solving and organizational skills
  • Proficiency in Microsoft Excel and other productivity tools
  • Willingness to work onsite during night shift hours (anytime between 9:00 PM/11:00 PM to 6:00 AM/8:00 AM) to align with U.S. teams
Benefits / Why Choose Us
  • Collaborative and inclusive work environment
  • Career development and growth opportunities
  • Work with international teams and gain global exposure
Job Details
  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Quality Assurance, Strategy/Planning, and Administrative
  • Industries: Business Consulting and Services

  • Operations Team Lead

    5 days ago

    Makati City, National Capital Region, Philippines beBeeManager Full time

    Operations Leader\As a key member of our management team, you will be responsible for overseeing the daily operations of our organization.Your primary objective will be to ensure that all processes are running smoothly and efficiently, with a focus on quality and customer satisfaction.This includes analyzing data to identify areas for improvement, developing...

  • Operations Team Coordinator

    16 hours ago

    Makati City, National Capital Region, Philippines beBeeOperational Full time ₱1,500,000 - ₱2,500,000

    Operations Role OverviewThis role focuses on coordinating various operations within a team environment.RequirementsBachelor's degree or equivalent in relevant fieldSignificant work experience is an advantageExcellent data collection and analytical skillsMeticulous attention to detailProactive problem-solving abilitiesAbility to manage multiple tasks...

  • Operations Team Lead

    23 hours ago

    Makati City, National Capital Region, Philippines Relay Human Cloud Full time

    OverviewWe are looking for an experienced Team Lead to manage and support an offshore operations team serving U.S.-based stakeholders. This role is ideal for someone with a solid background in BPO team leadership, who excels at managing performance, coordinating with global teams, and driving operational improvements. You will play a key role in ensuring...

  • Controls Assurance Specialist

    2 weeks ago

    Makati City, National Capital Region, Philippines Shell Business Operations Full time

    Make a real impact in Shell's financial control landscape by supporting driving SOX testing for Group Reporting and complex accounting areas. Join a team where your expertise drives assurance and quality across global processes.Where You Fit In?Central Testing Excellence (Reporting & Analysis- Upstream & IG and Group Reporting) Team is composed of...

  • Email Operations Team Leader

    53 minutes ago

    Makati City, National Capital Region, Philippines beBeeLeadership Full time ₱800,000 - ₱1,200,000

    Role OverviewThis senior team leader position oversees the operations of a team responsible for managing email services.Key ResponsibilitiesLeadership duties include managing team performance, conducting coaching and mentoring sessions, and providing regular performance feedback. Additionally, this role involves data analysis and reporting to track team...

  • Operations Manager

    4 weeks ago

    Makati City, National Capital Region, Philippines HRTX Full time

    Setup: Full onsite (willing to travel if needed) Office location: Makati Work setup & schedule: 6 days a week (8am to 5pm) The Operations Manager is responsible for overseeing and optimizing the operational efficiency across multiple retail locations, primarily handling watches business line. This role supports Area Heads in achieving business...

  • Operations Manager

    23 hours ago

    Makati City, National Capital Region, Philippines HR TechX Corp. Full time

    OverviewThe Operations Manager is responsible for overseeing and optimizing the operational efficiency across multiple retail locations, primarily handling the watches business line. This role supports Area Heads in achieving business objectives by ensuring smooth day-to-day operations.SetupSetup: Onsite (willing to travel if needed)Office location:...

  • Tax Analyst

    3 weeks ago

    Makati City, National Capital Region, Philippines Shell Business Operations Full time

    What's the role?Analyst - US Value Indirect Tax role offers exciting opportunities for tax professionals to strengthen US taxation expertise, handle complex end-to-end activities, deliver process improvements while enhancing various interpersonal skills which include effective communication, collaboration and influencing. All these, coupled with rapidly...

  • Operations Team Lead

    23 hours ago

    Mandaluyong City, National Capital Region, Philippines Stolt-Nielsen Limited Full time

    OverviewJoin to apply for the Operations Team Lead role at Stolt-Nielsen Limited.Are you excited about the storage and distribution of bulk liquids at state-of-the-art tank containers and terminals located in key markets? We are currently recruiting for the Operations Team Lead to join our STC Operations APAC team.Stolt Tank Containers (STC) is a leading...

  • Operations Team Leader

    5 hours ago

    Quezon City, National Capital Region, Philippines MicroSourcing Full time

    Operations Team Leader | Eastwood | Onsite | DayshiftJoin to apply for the Operations Team Leader | Eastwood | Onsite | Dayshift role at MicroSourcingJob OverviewIn general terms, the Account Manager is primarily responsible for monitoring and setting up of metrics, monitoring attendance and implementing the company code of conduct, updating and keeping...