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KYC Operations Expert

1 week ago

Manila, National Capital Region, Philippines ING Full time

KYC Retail Operations Business Analyst plays a critical role in aligning our technical reporting solutions with true business needs, ensuring every insight generated is purposeful and effective.

We're seeking a Business Analyst who combines deep Business Intelligence expertise with strong stakeholder engagement skills, particularly in Power BI. This role requires someone who can connect with teams across regions and functions to understand not just the 'what' but the 'why' behind our reporting needs.

The successful candidate will engage thoughtfully with stakeholders, exploring their specific needs and asking the right questions to uncover the underlying objectives of each data request. With the ability to turn these insights into actionable technical requirements, this Business Analyst will ensure that dashboards and metrics deliver relevant, impactful insights.

This role involves collaborating with stakeholders to identify business needs and develop reports / metrics that meet those needs. The successful candidate will have experience designing & running MI reporting, Business Intelligence in an operational context, preferably in KYC / Compliance.

Responsibilities include shared ownership and accountability of the entire reporting lifecycle for Retail CDD, reports / metrics ideation and creation, analysis & actionable insight generation, and liaising with the Retail CDD Business and taking part in product/solutions development for Retail CDD reporting requirements.