KYC Review Expert
5 days ago
Company Overview
RingCentral is a US-based company engaged as a global provider of cloud unified communications and collaboration solutions. We are a recognized leader in the industry, serving over 20 million users worldwide.
We value our employees highly and offer excellent career development programs and competitive compensation and benefits packages.
Job DescriptionWe are seeking a KYC Review Expert to join our Cloud Operations Team. The successful candidate will be responsible for reviewing customer identity verification information and document proofs.
This is an entry-level position wherein the primary responsibility is to provide administrative support for RingCentral's KYC process working with the Telco Ops Numbers and Fraud Teams.
The right candidate should be comfortable performing a wide variety of tasks, eager to learn and grow with a dynamic team in a fast-paced environment.
Responsibilities:- Review sales/customer Salesforce tickets and provide responses to their KYC info questions
- Manage and respond to escalations from internal and external parties within designated service levels
- Educate internal team members and external parties on processes and procedures
Desired Qualifications:
- Experienced in service delivery management in Telecom or equivalent
- Has ability to learn various GUI and systems quickly
- Strong communication skills – written and verbal – with a command of situational best practices
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