L2 Support Specialist

Job DescriptionAs a Technical Support Engineer, you will be responsible for troubleshooting client ticket queries related to the application platform (L2 Support).You will triage and respond to alerts from tools like Grafana, New Relic, and Pager Duty.Responsibilities include monitoring for security incidents and potential breaches utilizing Microsoft...

Functions:(Generic JD only):-Provide L2-L3 support for critical applications, ensuring their stability and performance.-Troubleshoot and resolve complex technical issues within SLAs, escalating to development teams when necessary-Handle incidents, perform root cause analysis, and ensure effective resolution of problems.-Participate in change and release...

Functions:(Generic JD only):-Provide L2-L3 support for critical applications, ensuring their stability and performance.-Troubleshoot and resolve complex technical issues within SLAs, escalating to development teams when necessary-Handle incidents, perform root cause analysis, and ensure effective resolution of problems.-Participate in change and release...

QualificationsThe profile required is support work, L2-L3 work and support. We don't need development but automation and transformation exp would be good. •Unix, SQL, Dynatrace•Application Support Experience•Behavior, Comprehension, Articulation and communication skills are very important•Understands separation of duties between L1, L2 and...

Job Description-Provide L2-L3 support for critical applications, ensuring their stability and performance.-Troubleshoot and resolve complex technical issues within SLAs, escalating to development teams when necessary-Handle incidents, perform root cause analysis, and ensure effective resolution of problems.-Participate in change and release management...

QualificationsThe profile required is support work, L2-L3 work and support. We don't need development but automation and transformation exp would be good. •Unix, SQL, Dynatrace•Application Support Experience•Behavior, Comprehension, Articulation and communication skills are very important•Understands separation of duties between L1, L2 and...

Job Description:As an Executive Support Specialist with Outsource Broker Support, you will play a critical role in supporting the business' operations and ensuring smooth day-to-day activities. You will be responsible for a variety of administrative tasks, client communication and coordination, and data management.About Us:At Outsource Broker Support, we...

About the JobWe are looking for a Point of Sale Solution Specialist to join our team at VISEO. As a Cegid AMS Consultant in APAC, you will be required to assist our clients in the retail and luxury sector with their point of sale solution needs.Key ResponsibilitiesParticipate in POS projects, including roll-outs, localizations, and supportProvide functional...

About the RoleWe are seeking a highly skilled and experienced Technical Support Specialist to join our dynamic support team. This role is primarily responsible for providing advanced technical support for our configurable SaaS applications, ensuring smooth operation and client success.The ideal candidate will have hands-on experience with software...

At Hunters Hub Inc, we're seeking an experienced Technical Support Specialist to join our team. The ideal candidate will possess strong technical skills and the ability to work effectively in a fast-paced environment.Job DescriptionWe're looking for someone who can provide exceptional support for critical applications, ensuring their stability and...

-Provide L2-L3 support for critical applications, ensuring their stability and performance.-Troubleshoot and resolve complex technical issues within SLAs, escalating to development teams when necessary-Handle incidents, perform root cause analysis, and ensure effective resolution of problems.-Participate in change and release management processes, ensuring...

-Provide L2-L3 support for critical applications, ensuring their stability and performance.-Troubleshoot and resolve complex technical issues within SLAs, escalating to development teams when necessary-Handle incidents, perform root cause analysis, and ensure effective resolution of problems.-Participate in change and release management processes, ensuring...

We are looking for a Support Delivery Expert to join our team as part of the Jollibee Group's managed service operations. The successful candidate will be responsible for ensuring smooth operation of the data platform, managing support teams, and delivering high-quality services to clients.Key Responsibilities:Service Delivery Management:Manage the...

Job OverviewOceanic Catering seeks a skilled Administrative Support Specialist to join our team. As an integral part of our operations, you will play a key role in ensuring the smooth functioning of our eLearning and Competency system.Main ResponsibilitiesEnsure timely installation of the eLearning and Competency system on new vessels, with access via...

Welcome to Hunter's Hub Incorporated! We're looking for a skilled Technical Support Specialist to join our team and take on the challenge of providing top-notch support for our critical applications.In this role, you'll be responsible for troubleshooting and resolving complex technical issues, working closely with development teams to ensure timely...

We are seeking a highly skilled Infrastructure Specialist-System Administration to join our team at HyDIGIT Group. As an Infrastructure Specialist, you will be responsible for developing, implementing, and maintaining a comprehensive system to monitor and enforce the organisation's security policies, procedures, and guidelines.Key ResponsibilitiesDevelop and...

About the RoleTahche Outsourcing Services Inc is a leading provider of customized IT services, specializing in Managed IT Support and Custom Software Development.The MSP L2 Helpdesk Support Specialist will be responsible for providing technical support within the IT support team, focusing on resolving complex issues through remote diagnosis and online...

ResponsibilitiesThis position involves troubleshooting complex issues related to SaaS platforms, including configuration, account management, and minor service disruptions.Investigate issues, gather data for analysis, set up test environments, and replicate problems to propose solutions or workarounds.Collaborate with the Development and Product teams,...

Company Overview:ConnectOS is a leading provider of IT management services, helping organisations access technology to their business advantage. With over two decades of experience, they have established a strong reputation for delivering high-quality solutions across Australia, New Zealand, Asia, and North America.Job Description:We are seeking a skilled...

-Bachelor's degree in information technology or any related courses-Experience at least 3 years with the same role -Expose in Unix, SQL, Dynatrace-Provide L2-L3 support for critical applications, ensuring their stability and performance.-Troubleshoot and resolve complex technical issues within SLAs, escalating to development teams when necessary-Handle...