Virtual Customer Experience Representative

2 days ago

Cainta, Calabarzon, Philippines beBeeCustomer Full time ₱200,000 - ₱300,000
Remote Customer Service Opportunity

We are seeking an enthusiastic customer service professional to join our team and support a range of initiatives for diverse clients.

In this role, you will be responsible for assisting customers with enquiries and providing exceptional service. You will also have the opportunity to contribute to high-impact projects with some of the world's most iconic brands.

This is a wonderful opportunity to grow your career in a dynamic and innovative environment. If you are a natural problem solver who thrives on creating memorable customer experiences, we would love to hear from you.

Key Responsibilities
  • Handle inbound and outbound calls professionally and efficiently.
  • Resolve customer issues on the first call through effective problem-solving.
  • Research and retrieve information across systems to support customer needs.
  • Accurately document interactions and process claims.
  • Guide customers through options to find the best solutions.
  • Follow scripts, policies, and procedures while using available resources.
  • Protect customer privacy and handle sensitive information appropriately.
  • Escalate complex issues to the appropriate team members.
  • Stay current with training, updates, and program knowledge.
  • Maintain consistent attendance and adhere to scheduling requirements.
Qualifications
  • Must be 18 years or older.
  • High school diploma or equivalent.
  • Previous call center experience.
  • Work from home experience.
  • Strong command of the English language.
  • Typing speed of 20+ WPM.
  • High speed internet connection.
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
  • Familiarity with Windows operating systems.
  • Skilled in troubleshooting and follow-up.
  • Able to multitask and self-manage effectively.
  • Excellent interpersonal skills.
Benefits and Compensation

At our company, compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience. We offer a variety of benefits and incentives to support and reward our team members.

What you can expect from us includes a range of benefits such as health coverage, dental services, training, career growth, allowances, bonuses, and employee recognition programs. Specific benefits may vary by geography.

Other Requirements
  • Must be authorized to work in the country where the job is based.
  • Must be willing to submit up to a background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
  • Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

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