Business Operations Specialist

5 days ago


San Fernando, Central Luzon, Philippines Sutherland Full time

Sutherland is a dynamic organization that values innovation and excellence. We are seeking a Business Operations Specialist to join our team, focusing on banking and financial services. This role requires a unique blend of technical expertise and interpersonal skills.

Key Responsibilities

The successful candidate will be responsible for:

  1. Managing cluster/community performance through regular coaching sessions and call audits.
  2. Facilitating team strategy development and ensuring operational goals are achieved.
  3. Collaborating with the operations manager on continuous improvement activities, training, and action plans.

This role also involves being a client advocate, providing insights to improve the client's product, business processes, and policies. Additionally, the candidate will oversee people management, including setting accountability discussions, determining training needs, and keeping employees informed.

Requirements

To excel in this position, you should possess:

  • A Bachelor's Degree is preferred but not required.
  • Three years of operations and management experience, with a focus on process transformation.
  • Four to Five years of banking/financial services experience, with knowledge of customer service processes and services.
  • Experience in managing and directing associates/senior associates, team manager resources spanning 100 to 150.
  • Strong analytical skills, with the ability to interpret data, identify trends, and suggest improvements.
  • Demonstrated leadership skills, with the ability to take the lead in making improvements and resolving issues.
  • Ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives.
  • Strong verbal and written communication skills, with the ability to communicate clearly, constructively, and professionally.


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