IT Support Specialist
4 days ago
Company Overview:
Ayuda Business Management Solutions, Inc. is seeking an experienced IT Support Specialist to join our team in Eastwood City. As a key member of our IT department, you will provide top-notch technical assistance to our customers, ensuring their issues are resolved efficiently and effectively.
Salary: Up to 50K Monthly Salary
Job Description:
We are looking for a skilled IT Support Specialist to handle various technical tasks, including desktop, server, and printer troubleshooting, OS updates, and patch management. You will be the first point of contact for customers requiring technical assistance, providing prompt and courteous responses to their queries or issues.
Required Skills & Experience:
To succeed in this role, you must have hands-on experience with ticketing tools, strong communication skills, and a willingness to learn industry-specific systems. Familiarity with Windows desktop and server operating systems, as well as knowledge of 0365, Active Directory, and Exchange, is essential. Additionally, you should have strong problem-solving skills and be able to work independently with minimal supervision.
Benefits:
This contract-based employment opportunity offers a competitive salary, with the potential for career growth and professional development within our company. As an IT Support Specialist, you will work on a fixed schedule with night shifts, Monday to Friday, from 12:00 am to 9:00 am. You will also be required to work on US-based holidays.
Other Responsibilities:
In addition to your primary responsibilities, you will assist in creating knowledge base articles, checklists, and FAQs to enhance our support processes. Your ability to follow up with clients to ensure resolution satisfaction is also crucial in this role.
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