Customer Service Representative Opportunity for Career Growth

2 weeks ago


Hagonoy, Central Luzon, Philippines Valeros Business Company Full time
About Us
Valeros Business Company is a reputable organization in the industry, known for its commitment to excellence and customer satisfaction.

Job Summary
We are seeking a skilled Customer Service Representative to join our team. As a key member of our customer-facing department, you will be responsible for providing exceptional support to our clients, addressing their queries, and resolving issues in a timely manner.

Key Responsibilities
- Respond to customer inquiries via phone, email, or chat, providing accurate and helpful information.
- Resolve customer complaints in a professional and courteous manner, ensuring high levels of customer satisfaction.
- Work collaboratively with internal teams to resolve complex customer issues, leveraging expertise and resources as needed.
- Maintain accurate records of customer interactions, including calls, emails, and chats, to ensure seamless knowledge sharing and process improvements.

Requirements
- At least 6 months of experience in a customer-facing role, preferably in a BPO environment.
- College graduates are encouraged to apply, but prior experience is preferred.
- Ability to work on-site, with flexible hours as required by the business.
- Excellent communication and problem-solving skills, with a focus on delivering high-quality results under pressure.
- Basic computer literacy, with proficiency in software applications and tools commonly used in the industry.

Benefits
- Competitive salary: $15-$18 per hour, depending on experience.
- Opportunities for career growth and professional development within a dynamic and supportive team environment.
- Collaborative workspace with modern amenities and technology, facilitating effective communication and teamwork.
- Recognition and rewards programs acknowledging outstanding performance and contributions to the company's success.

How to Apply
If you're a motivated individual with a passion for delivering exceptional customer service, we encourage you to submit your application. Please provide your resume and a cover letter outlining your relevant experience, skills, and qualifications.

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