
Online Community Engagement Representative
15 hours ago
We are seeking an experienced Online Community Engagement Representative to join our team. The ideal candidate will be responsible for engaging with online audiences on behalf of high-profile content creators, ensuring a positive and personalized experience.
Key Responsibilities:
- Engage with fans and followers on various online chat platforms, responding to inquiries and resolving issues in a timely and professional manner.
- Identify opportunities to upsell premium content, subscriptions, and exclusive offers in a customer-focused and natural way.
- Maintain detailed records of conversations and transactions in CRM systems, providing valuable insights for future engagement strategies.
- Collaborate with team members to optimize chat strategies and share best practices, contributing to the growth and success of our online communities.
- Proven experience in customer support, sales, or chat moderation, preferably within the BPO sector.
- Exceptional written communication skills and the ability to multitask across multiple chat sessions.
- High emotional intelligence and a genuine passion for customer engagement and satisfaction.
- Demonstrated ability to identify customer needs and offer tailored solutions that drive revenue.
- Familiarity with CRM tools and online chat software.
- Ability to work independently and as part of a remote team.
- Competitive fixed rate plus commission on upsells and conversions.
- Opportunities for advancement and performance-based bonuses.
This is a remote position offering flexible scheduling options. We value innovation, results, and ongoing training and professional development. If you're a motivated customer support or sales professional with a passion for online engagement and upselling, we want to hear from you.
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