
Online Engagement Specialist
15 hours ago
We are seeking a highly skilled and empathetic Online Engagement Specialist to represent high-profile content creators by engaging with their audiences through real-time online chat. The ideal candidate excels at building rapport, has exceptional communication skills, and is skilled at upselling digital products and services.
Job Description:
As an Online Engagement Specialist, you will be responsible for providing exceptional customer service to fans and followers of our content creators via online chat platforms. You will identify opportunities to upsell premium content, subscriptions, and exclusive offers in a natural, customer-focused manner.
Key Responsibilities:
- Engage with fans and followers on behalf of content creators via online chat platforms, ensuring a positive, personalized experience.
- Identify opportunities to upsell premium content, subscriptions, and exclusive offers in a natural, customer-focused manner.
- Respond promptly to inquiries, resolve issues, and provide accurate information about products and services.
- Maintain detailed records of conversations and transactions in CRM systems.
- Collaborate with team members to optimize chat strategies and share best practices.
Ideal Candidate Profile:
The ideal candidate will have proven experience in customer support, sales, or chat moderation, preferably within the BPO sector. They will have exceptional written communication skills, high emotional intelligence, and a genuine passion for customer engagement and satisfaction.
Benefits:
- Competitive fixed rate plus commission on upsells and conversions.
- Opportunities for advancement and performance-based bonuses.
- Flexible scheduling options.
- Ongoing training and professional development.
Why Choose This Opportunity?
- Work remotely with flexible scheduling options.
- Represent high-profile content creators and help grow their online communities.
- Be part of a dynamic, supportive team that values innovation and results.
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