Accounts Receivable Financial Expert

1 day ago


Cebu City, Central Visayas, Philippines Dover Business Services Full time

About the Role

Dover Business Services is looking for a skilled AR Collection Analyst to join our team in Cebu, Philippines. The successful candidate will be responsible for delivering high-quality services to internal stakeholders and Dover customers.

This role involves researching business process and customer account issues to achieve resolutions that meet or exceed objectives while maintaining a positive financial impact for the company.

This opportunity provides a chance to work with a diverse portfolio of businesses across the manufacturing industry and gain valuable experience in a fast-paced, entrepreneurial environment.

Responsibilities

  1. Research customer accounts, resolve issues, and perform collection activities such as email and phone calls.
  2. Collaborate with the sales team to resolve customer disputes.
  3. Track and monitor ServiceNow tickets assigned to the team.
  4. Work closely with cash application analysts to ensure accurate and timely posting of payments.
  5. Maintain customer credit exposure and coordinate with Operating Company.
  6. Manage overdue accounts, potential collection problems, and credit holds.
  7. Prepare and present collection reports and aging of receivables.
  8. Update customer information using Master Data Management (MDM).
  9. Investigate payment issues and collaborate with various teams to resolve them.
  10. Maintain productivity and meet service level agreements.
  11. Support other projects or duties as assigned.


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