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Night Shift Financial Associate

2 weeks ago

Manila, National Capital Region, Philippines Business Trends Philippines Full time

Key Responsibilities

This is a fantastic opportunity to join our dynamic team as a Finance Associate at Business Trends Philippines. As a key member of our Financial Operations team, you will be responsible for managing financial processes and procedures, driving business growth and profitability.

Responsibilities:
  • Manual interest pilots for North America with a team of 4 working on an impact pool of around 100-150 customers every quarter. They need to manage the whole manual process including:
    • Reviewing contracts to identify if we can charge interests (most have interest verbiage)
    • Selection of accounts and evaluation
    • Tracking of status
    • Issuing of notifications
    • Issuing of statistical documents for 3 months and knowing when is best to do it
    • Cancellation of documents
    • If customers pay interest, then accounting for the paid interests
  • The team will also analyze if it will be beneficial for other global regions.
  • Collect cash targets for low volume segment customers via FICA worklist or aging report
  • Maintain around 600-700 accounts, providing invoice copies, statements of account, answering customer queries, and maintaining contact in CRM
  • Each contact made is recorded by the collector through a note in the system via ISP/FICA
  • Proactively call customers as needed based on the daily aging report to ensure timely payment of invoices
  • Align with the responsible team through dispute case creation and ticketing system if there are customer inquiries and monitoring of such cases
  • Refund processing as needed via SAP tool
  • Escalate to the management team any problems that hold the collection process from flowing
  • Assist in reports obtained in FIAR/FICA
  • Assist in administrative tasks such as sending Final Demand Letters, gathering documents for third-party endorsed accounts
  • Assist in accounts to be processed for termination