Reservations and Ticketing Supervisor

5 days ago


Makati City, National Capital Region, Philippines CITADEL Pacific Ltd. Full time

What You Will Do:

As a Reservations and Ticketing Manager at CITADEL Pacific Ltd., you will be responsible for leading a team of administrative and customer service staff to deliver excellent service to our customers.

You will supervise and train staff, ensure that all customer interactions meet high standards of quality and professionalism, and collaborate with management to identify areas for process improvement.

Your Key Responsibilities:

  • Team Leadership: Lead a team of administrative and customer service staff.
  • Quality Control: Ensure that all customer interactions meet high standards of quality and professionalism.
  • Process Optimization: Identify areas for process improvement and implement changes to increase efficiency and productivity.
  • Staff Development: Recruit, train, and develop staff to ensure they have the skills and knowledge needed to perform their roles effectively.
  • Policies and Procedures: Develop, revise, and implement corporate or departmental policies, procedures, and service standards.
  • Performance Evaluation: Evaluate the performance of staff and provide feedback to help them improve.
  • Record Keeping: Maintain accurate and up-to-date records of customer interactions, staff performance, and other relevant data.
  • Reporting: Prepare and submit regular reports to management on key performance indicators and other metrics.


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