Vendor Relationship Manager

6 days ago


Quezon City, National Capital Region, Philippines Manulife Insurance Malaysia Full time

Are you looking for a challenging role that requires strong analytical and problem-solving skills? Do you have experience in supporting medium to large-scale projects in the Financial Services industry?

About the Role

We are seeking an experienced Vendor Relationship Manager to join our team at Manulife Insurance Malaysia. As a key member of our Procurement team, you will be responsible for supporting the Regional Vendor Management Oversight Expansion initiative and other strategic vendor management initiatives.

The ideal candidate will have a minimum of 5 years of experience in the Financial Services industry, with expertise in supporting medium to large-scale projects. They will be responsible for collecting and validating completed templates and other data/information from Asian countries and other sources.

The successful candidate will critically evaluate information gathered from multiple sources and reconcile conflicts to ensure data integrity. They will also facilitate the transition of projects into ongoing business-as-usual (BAU) work and continue to provide support as needed upon their successful completion.

Key Responsibilities
  • Regional Vendor Management Initiatives:
    • Support the Regional Vendor Management Oversight Expansion initiative
    • Support the Asia Ivalua Registration project
    • Facilitate the transition of projects into BAU work
    • Provide support for future strategic Regional Vendor Management initiatives
  • Monthly Balance of Trade and MIS Reports:
    • Collect and validate completed templates and data/information
    • Critically evaluate information gathered from multiple sources
    • Handle and consolidate collected data to generate comprehensive reports
    • Review reports for any deviations from established trends
  • Due Diligence Questionnaire Process:
    • Collect and evaluate completed questionnaires
    • Maintain a record of all reports received during the due diligence process
    • Collaborate and fulfill requests from Procurement and Vendor Risk Management teams
  • Vendor Service Reviews and Escalations:
    • Review service provider fee billing using reasonability checks and benchmarks
    • Track and monitor service provider KPI to identify month-to-month differences
    • Collect and evaluate SOC/ISAE Reports (Asia)
  • Records Management:
    • Support the annual records inventory and destruction exercises for Global Records and Information Management
  • Ad-hoc Projects and Tasks:
    • Fulfill requests from the Function Lead to support the MIM HK and Regional Vendor Management functions
    • Fulfill requests from the GWAM Vendor Management team and other global teams requiring Vendor Management assistance
    • Identify gaps and inefficiencies in workflows within the Vendor Management team


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