
Strategic Operational Leader
1 day ago
This role is a strategic leadership position that requires you to optimize systems, drive performance, and scale operations effectively. As the operational anchor of a high-performing Executive Partner team, you will ensure seamless client delivery and exceptional service standards.
Reporting directly to the CEO, you will shape operational strategy, establish processes that enable growth, and lead the team to consistently exceed expectations. This is a high-visibility role with a clear path to Head of Operations, ideal for a results-driven operator ready to influence the company's next stage of growth.
Key Responsibilities:- Delivery Oversight & Client Success
- Team Leadership, Training & Coaching
- Operational Systems & Process Optimization
- Escalation Management & Strategic Problem Solving
- 4+ years of experience in EA, Operations Manager, or Chief of Staff-type roles
- 1-2 years of experience mentoring or managing professionals in a team leadership capacity
- Proven stakeholder or client-facing communication experience
- Tech-fluency, comfortable with tools such as Google Workspace, Notion, Slack, Zapier, Hubspot, and Outlook
- High autonomy, self-managed, and outcome-driven work style
- Alignment with MENA hours and flexibility for urgent needs
- Fluent written and spoken English
- Experience in async, remote team environments
- Thrives in change, chaos, and shifting priorities, showcasing operational agility
- Excels in day-to-day oversight, tracking EP tasks, providing nudges when needed, and ensuring delivery
- Knows how to level up underperformers through performance coaching
- Assertive across stakeholders and prioritizes an async-first approach to communication
- Understands executive expectations and high standards, demonstrating client maturity
- Builds systems rather than just putting out fires, indicating strategic operations thinking
- EA Coaching: Experience in EA coaching will be valuable as you'll mentor and support a growing Executive Partner (EP) team.
- Onboarding & Training: Skills in onboarding and training contribute to faster EP ramp-up and delivery.
- Process Improvement: Ability to drive process improvement supports scale and system building.
- Conflict Resolution: Experience in conflict resolution helps manage client escalations diplomatically.
- Agency/BPO Background: Familiarity with high-accountability delivery models from an agency or BPO background is beneficial.
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