Performance Excellence Lead

3 days ago


Quezon City, National Capital Region, Philippines Sourcefit DR Full time
About Us

Sourcefit DR is a fast-paced organization that values innovation and continuous improvement. We are looking for a Performance Excellence Lead who can help us achieve our goals by developing and implementing quality frameworks that drive analytics and automation.

The ideal candidate will have a minimum of 5+ years of experience in Quality Assurance, Process Improvement, or Data Analytics in the BPO industry. They will possess strong knowledge of quality frameworks, Six Sigma methodologies, and RCA techniques. Additionally, they should have experience with AI-driven quality monitoring and analytics tools.

Key Responsibilities:

  • Mentoring Training and Quality Consultants to enhance their ability to manage client expectations effectively.
  • Leading calibration sessions with clients and internal stakeholders to standardize quality metrics.
  • Ensuring client satisfaction by continuously refining Quality KPIs and action plans.
  • Presenting quality improvement insights and recommendations to clients and senior leadership.

We offer a competitive salary and benefits package, as well as opportunities for growth and professional development.



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