QA Team Leader

1 week ago

Cebu City, Central Visayas, Philippines Datamatics Careers- Philippines Full time

Job Description:

We are seeking an experienced QA Team Leader to join our team in the Philippines. The ideal candidate will have a proven track record of leading quality assurance teams and implementing strategies that drive business growth.

Key Responsibilities:

  • Lead day-to-day QA evaluations and ensure alignment with quality standards and business goals.
  • Support the QA Manager for Business Continuity purposes.
  • Deliver insights and process recommendations based on QA findings; work closely with Operations to communicate trends and corrective actions.
  • Spearhead Triad Coaching and GROW-based Coaching for frontline leaders and agents.
  • Develop and lead a team of QA Analysts, fostering a culture of continuous improvement.
  • Organize and lead internal and external calibrations, ensuring all QA parameters are clearly defined and consistently applied.
  • Manage coaching completions, and maintain safekeeping of coaching logs and documentation.
  • Design and implement quality assurance strategies aligned with contact center goals.
  • Monitor key KPIs such as AHT, FCR, and CSAT; provide regular performance reports with insights and recommendations.
  • Maintain accurate documentation of QA evaluations, coaching sessions, calibrations, and performance data.
  • Promote continuous learning through training programs, short courses, certifications, or industry events for QA Analysts.

Qualifications:

  • At least college level
  • Minimum of 5 years of QA experience in a call center or BPO environment, with at least 2 years in a senior or supervisory QA role.
  • Strong knowledge of call center metrics, coaching methodologies (Triad, GROW), and QA best practices.
  • Excellent verbal and written communication skills.
  • Strong leadership, collaboration, and organizational skills.
  • Analytical mindset with the ability to turn data into actionable insight.
  • Proficiency in QA tools, CRM systems, and reporting software.
  • Six Sigma (Yellow Belt, Green Belt, or higher)
  • COPC Certification (plus but not a requirement)
  • Coaching certifications (plus but not a requirement)

  • QA Team Lead

    2 weeks ago

    Cebu City, Central Visayas, Philippines Datamatics CMS PH Full time

    Key Responsibilities:Perform day-to-day QA evaluations and all related processes, ensuring alignment with quality standards and business goals.Act as backup for the QA Manager for Business Continuity purposes.Deliver insights and process recommendations based on QA findings; work closely with Operations to communicate trends and corrective actions.Support...

  • QA Team Lead

    1 week ago

    Cebu City, Central Visayas, Philippines Datamatics Careers- Philippines Full time

    Key Responsibilities:Perform day-to-day QA evaluations and all related processes, ensuring alignment with quality standards and business goals.Act as backup for the QA Manager for Business Continuity purposes.Deliver insights and process recommendations based on QA findings; work closely with Operations to communicate trends and corrective actions.Support...

  • QA Team Director

    2 weeks ago

    Cebu City, Central Visayas, Philippines Datamatics CMS PH Full time

    About Us:Datamatics CMS PH is seeking a talented QA Team Director to lead our Quality Assurance team. As the successful candidate, you will be responsible for developing and implementing quality assurance strategies aligned with contact center goals.Responsibilities:Develop and implement quality assurance strategies aligned with contact center goals.Deliver...

  • QA Engineering Team Lead

    5 days ago

    Cebu City, Central Visayas, Philippines beBee Careers Full time

    About the PositionWe are seeking a senior quality assurance lead with deep expertise in QA methodologies, tools, and processes.The ideal candidate will be responsible for establishing and maintaining a first-rate QA experience across the engineering organization.ResponsibilitiesLead a team of QA engineers and testers, providing guidance and support as...

  • Senior QA Manager

    1 week ago

    Cebu City, Central Visayas, Philippines Datamatics Careers- Philippines Full time

    About Us:Datamatics Careers- Philippines is a leading provider of quality assurance solutions. We are committed to delivering exceptional results and driving business growth through our cutting-edge technology and expertise.The Role:We are seeking a highly experienced Senior QA Manager to join our team in the Philippines. The ideal candidate will have a...

  • Quality Assurance Leader

    2 weeks ago

    Cebu City, Central Visayas, Philippines Datamatics CMS PH Full time

    About the Role:The Quality Assurance Leader is responsible for designing and implementing quality assurance strategies aligned with contact center goals. This is an exciting opportunity to join our team and make a significant impact on our quality standards and business outcomes.Responsibilities:Design and implement quality assurance strategies aligned with...

  • QA Team Lead Position

    24 hours ago

    Cebu City, Central Visayas, Philippines beBee Careers Full time

    We are looking for an experienced Quality Assurance Manager to join our team. As a key member of our team, you will be responsible for developing and implementing quality assurance strategies to improve customer satisfaction.Key Skills and Qualifications:College level education (at least 2nd year completed)Strong background in QA methodologies & performance...

  • QA Manager

    5 days ago

    Cebu City, Central Visayas, Philippines Boundless Immigration Full time

    1 week ago Be among the first 25 applicantsDirect message the job poster from Boundless ImmigrationRecruiting with Purpose | Connecting Talent to OpportunityQA Manager (Engineering)At Boundless | RapidVisa Phils. Inc.Who Boundless IsAt Boundless | RapidVisa Phils. Inc., we are a team of immigrants and experts who have navigated the complexities of the U.S....

  • Senior QA Manager

    2 weeks ago

    Cebu City, Central Visayas, Philippines Datamatics CMS PH Full time

    Job Description:We are seeking a highly skilled and experienced Senior QA Manager to lead our Quality Assurance team. As the successful candidate, you will be responsible for developing and implementing quality assurance strategies aligned with contact center goals.Key Responsibilities:Develop and implement quality assurance strategies aligned with contact...

  • Team Leader

    2 weeks ago

    Cebu City, Central Visayas, Philippines Wipro Philippines Inc. Full time

    Title: Team Leader (Medical Device) Requisition ID: 51246 City: Cebu Country/Region: PH Additional InformationIn this role, you will demonstrate competencies in Client Centricity, Passion for Results, Execution Excellence, Collaborative Working, Learning Agility, Problem Solving & Decision Making, and Effective Communication. Mandatory skills include...