Quality Data Analyst

1 week ago


Davao City, Davao, Philippines OfficePartners, 360 Inc. Full time

About Us:

At OfficePartners, 360 Inc., we pride ourselves on delivering exceptional customer experiences. Our team is passionate about providing top-notch service and support.

Job Summary:

We are seeking a highly motivated Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for ensuring high-quality service delivery and troubleshooting complex technical issues.

Key Responsibilities:

  • Technical Troubleshooting:
  • Utilize technical expertise to troubleshoot hardware, software, network issues, or SaaS products.

  • Quality Monitoring:
  • Monitor interactions across multiple communication channels to ensure high-quality service delivery.

  • Agent Development:
  • Coach and develop agents to enhance their performance.

Requirements:

  • Education and Work Experience:
  • Bachelor's degree in Business, Communications, or a related field (or equivalent work experience).

  • Technical Proficiency:
  • Experience with troubleshooting complex issues across various platforms.

  • Analytical and Communication Skills:
  • Ability to interpret QA data, identify trends, and recommend process improvements. Strong verbal and written communication skills.

Work Setup:

  • Flexibility:
  • Ability to work on-site and adapt to shifting schedules, including weekends and holidays if necessary.


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