Help Desk Specialist

19 hours ago


San Fernando, Central Luzon, Philippines The Back Room Offshoring Inc. Full time
As a member of our team, you will play a key role in delivering exceptional customer support and experiences to our customers. To succeed in this role, you will need to have strong communication skills, both written and verbal, and be able to handle multiple tasks and prioritize effectively. You will also need to have 1-3 years of experience in customer support, call center, or a related role (preferably in Financial Technology), and a high school diploma or equivalent. While a Bachelor's degree is preferred, it is not required.

Your responsibilities will include responding to customer inquiries via various communication channels, identifying and troubleshooting customer issues, and guiding customers through product or service features. You will also maintain detailed and accurate records of customer interactions and collaborate with internal teams to ensure prompt issue resolution and continuous service improvement. In addition, you will monitor customer feedback to identify pain points and suggest improvements to processes or product features.

We offer a range of benefits to our employees, including HMO coverage from day one, government-mandated benefits, 20 annual leave credits, 13th-month pay, birthday leave, and bereavement leave. Onsite/Hybrid employees also receive additional perks, such as travel subsidy allowance, free staff house accommodation, free shuttle service, free lunch, free uniform, and perfect attendance bonus. All employees enjoy onboarding training, performance-based salary increase, discretionary incentives, monthly employee engagement, birthday gift, weekly treats, Christmas hamper, anniversary gift, and opportunity to travel.

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