Help Desk Specialist
20 hours ago
Your responsibilities will include responding to customer inquiries via various communication channels, identifying and troubleshooting customer issues, and guiding customers through product or service features. You will also maintain detailed and accurate records of customer interactions and collaborate with internal teams to ensure prompt issue resolution and continuous service improvement. In addition, you will monitor customer feedback to identify pain points and suggest improvements to processes or product features.
We offer a range of benefits to our employees, including HMO coverage from day one, government-mandated benefits, 20 annual leave credits, 13th-month pay, birthday leave, and bereavement leave. Onsite/Hybrid employees also receive additional perks, such as travel subsidy allowance, free staff house accommodation, free shuttle service, free lunch, free uniform, and perfect attendance bonus. All employees enjoy onboarding training, performance-based salary increase, discretionary incentives, monthly employee engagement, birthday gift, weekly treats, Christmas hamper, anniversary gift, and opportunity to travel.
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Help Desk Support Specialist
3 days ago
San Fernando, Central Luzon, Philippines Work Services Full timeAre you looking for a challenging and rewarding career as a Help Desk Support Specialist? Work Services has an exciting opportunity for you!About the Role:As a Help Desk Support Specialist, you will be responsible for providing technical support and assistance to customers via phone, email, and chat. You will also be required to troubleshoot and resolve...
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Help Desk Agent
3 days ago
San Fernando, Central Luzon, Philippines Work Services Full timeWork Services is hiring a Help Desk Agent to provide top-notch customer support in Clark Pampanga. In this full-time on-site role, you will be responsible for handling customer inquiries, resolving issues, and providing exceptional service to ensure customer satisfaction.Responsibilities:Handle customer support tasks effectivelyCommunicate effectively with...
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Help Desk Coordinator
22 hours ago
San Fernando, Central Luzon, Philippines Tata Consultancy Services Full timeQualifications and SkillsBachelor's degree in IT, Computer Science, or a related field.4+ years of experience in managing a team; 8+ years in IT service desk or technical support roles.Proven experience in team management or leadership.Strong knowledge of ITIL framework and ITSM tools (e.g., ServiceNow, Remedy).Excellent communication, problem-solving, and...
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Help Desk Specialist
4 days ago
San Fernando, Central Luzon, Philippines Cloudstaff Philippines Inc. Full timeAbout the RoleProvide high-quality support to clients through various channels (live chat, phone, email, and Zoom meetings)Educate and train clients on all RateMyAgent featuresInvestigate and resolve technical issues, collaborating with internal teams and external providers to ensure seamless solutionsDevelop strong relationships with internal stakeholders,...
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Growing Career as a Help Desk Specialist
3 days ago
San Fernando, Central Luzon, Philippines Work Services Full timeAbout Work ServicesWe are a leading provider of customer support services, dedicated to delivering high-quality solutions to our clients. Our team is passionate about helping businesses succeed, and we are committed to building long-term relationships with our clients.Job OverviewIn this role, you will be responsible for providing excellent customer service...
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Help Desk Team Member
21 hours ago
San Fernando, Central Luzon, Philippines KMC Solutions Full timeAre you a rockstar in customer support looking for a new challenge?KMC Solutions is seeking a skilled CUSTOMER SUPPORT SPECIALIST to join our team.In this role, you will:Provide exceptional support to our merchant customers via various communication channels, ensuring their needs are met promptly and efficiently.Educate callers on the importance of PCI-DSS...
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Help Desk Technician
22 hours ago
San Fernando, Central Luzon, Philippines Emapta Full timeRequired Skills and QualificationsEducation: BS in Information Technology, Management Information Systems (MIS), or equivalent work experience.Experience: At least 6 months of relevant experience.Technical Competency: Proficiency in at least three (3) of the following: desktop support for Windows, Microsoft Office, Outlook, Avaya or Nortel telephony, Windows...
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Help Desk Expert
20 hours ago
San Fernando, Central Luzon, Philippines MCI Full timeJob Description:We are seeking a highly motivated and customer-focused Technical Support Representative to join our team. As a Technical Support Representative, you will be responsible for interacting with customers to resolve technical issues, provide product information, and ensure a best-in-class customer experience.Responsibilities:Handle customer...
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Help Desk Expert
19 hours ago
San Fernando, Central Luzon, Philippines Work Services Full timeCustomer Service Representative RoleJob SummaryWe are seeking a highly motivated and experienced Customer Service Representative to join our team in Clark Pampanga. The successful candidate will be responsible for handling customer inquiries, resolving issues, and providing exceptional customer service.Responsibilities and ExpectationsHandle customer...
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Help Desk Professional
20 hours ago
San Fernando, Central Luzon, Philippines Pan Asia Resources PH Inc. Full timeWe are looking for a highly motivated individual to provide technical assistance to our customers over the phone or email as the first point of contact.
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IT Support Specialist
2 days ago
San Fernando, Central Luzon, Philippines TwistResources, Inc. Full timeCompany OverviewTwistResources, Inc. is a leading provider of specialized IT and AV services with decades of history in the field.Our team is dedicated to delivering exceptional customer experiences and has established itself as a market leader in the industry.About the RoleWe are seeking a highly motivated and proactive IT Support Specialist to join our...
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Technical Help Desk Professional
3 days ago
San Fernando, Central Luzon, Philippines LG Accounting Solutions Full timeAbout LG Accounting SolutionsWe're a forward-thinking accounting firm dedicated to empowering businesses to succeed. With over 25 years of experience, we've built a reputation for trust, expertise, and partnership.Our comprehensive services include tax compliance & advisory, cash flow modeling & business analysis, succession planning, and proactive solutions...
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Help Desk Team Member
2 days ago
San Fernando, Central Luzon, Philippines TwistResources, Inc. Full timeJob DescriptionThe Technical Service Advisor will be responsible for delivering high-quality customer service and support to our clients, ensuring that all queries are responded to promptly and work tickets are resolved efficiently.The role involves dealing with various stakeholders, including clients and contractors, and requires strong interpersonal and...
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IT Quality Assurance Specialist
22 hours ago
San Fernando, Central Luzon, Philippines Tata Consultancy Services Full timeTata Consultancy Services is seeking a skilled Quality Lead to oversee the quality assurance function within its IT service desk. This role involves developing quality standards, driving continuous improvement initiatives, and ensuring high-quality support services to end-users.Key Responsibilities:Develop and implement quality assurance policies,...
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Customer Service Representative Opportunity
3 days ago
San Fernando, Central Luzon, Philippines Work Services Full timeAbout Work ServicesWe are a dynamic and rapidly growing company that provides exceptional customer support services. Our team is dedicated to delivering high-quality solutions to our clients.Job DescriptionWe are seeking a highly motivated and experienced individual to join our team as a Help Desk Specialist. In this role, you will be responsible for...
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Technical Support Specialist
20 hours ago
San Fernando, Central Luzon, Philippines Pan Asia Resources PH Inc. Full time**Company Overview:**Pan Asia Resources PH Inc. is a dynamic and growing company seeking a skilled IT Service Desk professional to join our team.
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Customer Service Representative
2 days ago
San Fernando, Central Luzon, Philippines TwistResources, Inc. Full timeJob SummaryThe Help Desk Team Member will be responsible for providing high-quality customer service and support to our clients, ensuring that all queries are responded to promptly and work tickets are resolved efficiently.The role involves dealing with various stakeholders, including clients and contractors, and requires strong interpersonal and...
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Help Desk Professional
3 days ago
San Nicolas Balas, Central Luzon, Philippines J-K Network Services Full timeJob DescriptionWe are seeking a highly motivated and experienced Customer Service professional to join our team at J-K Network Services. The successful candidate will be responsible for delivering exceptional customer service by resolving inbound queries promptly and professionally.Main TasksManage customer relationships through effective communication and...
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Automation Solutions Specialist
23 hours ago
San Fernando, Central Luzon, Philippines Dempsy Resource Management Inc. Full timeJob Title: Automation Solutions SpecialistAbout Us:Dempsy Resource Management Inc. is a leading provider of industrial automation solutions, committed to helping our clients improve efficiency and productivity.Job Description:We are seeking an experienced Automation Solutions Specialist to join our team. As an Automation Solutions Specialist, you will be...
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Life Insurance Specialist
3 days ago
San Fernando, Central Luzon, Philippines Gratitude Philippines Full timeAre you passionate about helping people achieve their financial goals? Do you have a strong understanding of life insurance products and services? If so, we may have the perfect opportunity for you at Gratitude Philippines. We are seeking a highly skilled and experienced Life Insurance Specialist to join our team.About the RoleIn this role, you will be...