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Spanish Customer Support Representative

1 week ago

Taguig, National Capital Region, Philippines Synlink Recruitment Outsourcing co. inc. Full time
About This Opportunity

We are seeking a highly skilled and empathetic Spanish Bilingual Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for delivering exceptional service to customers through various communication channels.

Your primary focus will be on resolving customer inquiries and issues related to our financial products and services. You will work closely with the customer service team to identify opportunities for improvement and implement changes to enhance the overall customer experience.

You will also be responsible for managing risk by adhering to all policies and procedures, staying up-to-date with changes, and escalating non-routine questions to supervisors when necessary.

Key Responsibilities:
  • Support customers across multiple communication channels, including phone, text, chat, and video chat.
  • Resolve customer inquiries and issues related to financial products and services with empathy and professionalism.
  • Collaborate with the customer service team to identify opportunities for improvement and implement changes.
  • Manage risk by following policies and procedures, staying up-to-date with changes, and escalating non-routine questions.