Unlock Your Potential as a Customer Service Representative

18 hours ago

Angeles City, Central Luzon, Philippines beBeeCareer Full time ₱9,600 - ₱13,200

Job Title: Customer Service Representative

Hiring a talented and motivated customer service representative to join our team. This role involves providing exceptional customer service, managing orders, and working collaboratively with the sales, marketing, and product teams.

The ideal candidate will have:

  • Proven experience in customer service, eCommerce, or a related field.
  • Excellent communication skills, with the ability to write and speak clearly and empathetically.
  • A culture fit, aligning with our values of authenticity, simplicity, and fueling ambition.

Responsibilities:

  • Order Management: Process clients' orders, refunds, and product exchanges efficiently, and maintain the order of replacement products for a smooth pick/pack/ship process.
  • Customer Service: Serve as the front-line responder for customer inquiries and complaints, providing prompt and courteous service, and manage and record the status of customer replacements.
  • Collaboration and Communication: Work directly with sales, marketing, and product teams to address customer needs and improve processes, and provide feedback on how to better manage and address issues that arise.
  • Administrative Support: Perform weekly cleanup of files to ensure data is current and organized, and handle other responsibilities as assigned based on experience level and job growth.
  • Influencer Outreach: Assist in identifying, contacting, and managing partnerships with influencers to support brand awareness and community engagement.
Benefits
  • 13th Month Bonus
  • Permanent work-from-home / remote set-up
  • Health insurance
  • Dental insurance
  • Mental health insurance
  • Great starting salary
  • Growth opportunity
  • Performance-based raises
  • Prizes and bonuses

Time: Full-time; 9:00 AM – 5:00 PM PST (Pacific Standard Time). This is a remote position, allowing you to work from anywhere.

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