ERP & MES Systems Engineer - Hybrid

2 days ago


Makati City, National Capital Region, Philippines RCN PH - Neo Career Group Full time
ERP & MES Engineer - Hybrid Job Description

We are seeking an experienced ERP & MES Engineer to join our team in a hybrid role. As an ERP & MES Engineer, you will be responsible for providing operational support for ERP / (MES) applications, monitoring support queues, and escalating complex problems to L2 support groups.

Key Responsibilities:
  • Provide timely and effective operational support for ERP / (MES) applications.
  • Monitor the ERP / (MES) support queues and ensure cases are moved through the support process in a timely manner.
  • Actively identify and investigate system issues, provide resolution and follow-up to end users.
  • Escalate more complex problems to L2 support groups and co-work with them.
  • Resolve problems by clarifying the user's question/issue, determining the cause of the issue, selecting, and explaining the best solution to solve the issue.
  • Engage with stakeholders to identify areas for improvement.
  • Conduct remote, classroom, and one-on-one ERP / (MES) end-user training as needed.
  • Proactively work to improve existing support procedures, processes, and tools.
  • Develop, implement, and maintain the documentation of workflow and process, as per customer and business requirements.
  • Contribute to support knowledgebase for Engineering Team to utilize.
  • Undertake assignments on projects or special initiatives as appropriate.
Application Development:
  • Develop, update, and modify ERP/(MES) application under the supervision of Japanese engineer.
  • Design and implement ERP/(MES) application based on requests from overseas factories and/or System Department in Japan.
  • Develop and provide other IT solutions necessary to improve client operations, enhance business performance, and resolve issues.
  • Remain current on technology trends to keep our software as innovative as possible.
  • Stay on track of the application lifecycle to ensure necessary updates are completed on time.

We are looking for a highly skilled and experienced ERP & MES Engineer to join our team. If you have a strong background in ERP & MES systems, excellent analytical and problem-solving skills, and excellent communication skills, we encourage you to apply for this exciting opportunity.



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