ERP & MES Systems Engineer - Hybrid
2 days ago
We are seeking an experienced ERP & MES Engineer to join our team in a hybrid role. As an ERP & MES Engineer, you will be responsible for providing operational support for ERP / (MES) applications, monitoring support queues, and escalating complex problems to L2 support groups.
Key Responsibilities:- Provide timely and effective operational support for ERP / (MES) applications.
- Monitor the ERP / (MES) support queues and ensure cases are moved through the support process in a timely manner.
- Actively identify and investigate system issues, provide resolution and follow-up to end users.
- Escalate more complex problems to L2 support groups and co-work with them.
- Resolve problems by clarifying the user's question/issue, determining the cause of the issue, selecting, and explaining the best solution to solve the issue.
- Engage with stakeholders to identify areas for improvement.
- Conduct remote, classroom, and one-on-one ERP / (MES) end-user training as needed.
- Proactively work to improve existing support procedures, processes, and tools.
- Develop, implement, and maintain the documentation of workflow and process, as per customer and business requirements.
- Contribute to support knowledgebase for Engineering Team to utilize.
- Undertake assignments on projects or special initiatives as appropriate.
- Develop, update, and modify ERP/(MES) application under the supervision of Japanese engineer.
- Design and implement ERP/(MES) application based on requests from overseas factories and/or System Department in Japan.
- Develop and provide other IT solutions necessary to improve client operations, enhance business performance, and resolve issues.
- Remain current on technology trends to keep our software as innovative as possible.
- Stay on track of the application lifecycle to ensure necessary updates are completed on time.
We are looking for a highly skilled and experienced ERP & MES Engineer to join our team. If you have a strong background in ERP & MES systems, excellent analytical and problem-solving skills, and excellent communication skills, we encourage you to apply for this exciting opportunity.
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