ERP Systems Engineer

2 days ago


Makati City, National Capital Region, Philippines RCN PH - Neo Career Group Full time
Job Title: ERP & MES Engineer - Hybrid

We are seeking a highly skilled ERP & MES Engineer to join our team in Makati. As a key member of our Engineering Team, you will be responsible for providing technical support and expertise for our ERP/MES systems.

Key Responsibilities:
  • Provide timely and effective operational support for ERP/MES applications, including customer demand management, production planning, procurement, warehousing, inventory management, and sales.
  • Monitor the ERP/MES support queues and ensure cases are moved through the support process in a timely manner and escalated when appropriate.
  • Actively identify and investigate system issues, provide resolution and follow-up to end users.
  • Escalate more complex problems to L2 support groups and collaborate with them to resolve issues.
  • Develop, implement, and maintain documentation of workflow and process, as per customer and business requirements.
  • Contribute to support knowledgebase for Engineering Team to utilize.
  • Undertake assignments on projects or special initiatives as appropriate.
Requirements:
  • Bachelor's degree in computer science, Information Technology, Electrical Engineering, or any related field.
  • At least 8-10 years experience as an ERP Support Engineer or related roles.
  • In-depth understanding of ERP/MES systems, particularly those used in manufacturing settings.
  • Ability to create and maintain clear and comprehensive documentation for ERP configurations, customizations, and processes.
  • Proficiency in programming languages, such as C#, C++,.NET, VBA, etc.
  • Strong knowledge of database management systems, such as MS SQL, Oracle, MySQL.
  • Strong analytical and problem-solving skills to troubleshoot issues and optimize system performance.
  • Collaboration skills to work effectively with cross-functional teams and support end-users.
  • Good communication skills to work with various stakeholders.
Preferred Qualifications:
  • Experience reviewing and guaranteeing the technical accuracy of responding to inquiries from members as a (sub)leader and/or mentor.
  • Experience with application development and modification of ERP/MES systems.

We offer a competitive salary range of 70,000 - 100,000 and a hybrid work arrangement with 1 day of work-from-home schedule per week. If you are a motivated and experienced ERP & MES Engineer looking for a new challenge, please submit your application.



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