IT Service Delivery Specialist

18 hours ago

Taguig, National Capital Region, Philippines beBeeSupport Full time ₱1,200,000 - ₱1,800,000
Job Opportunity

We are seeking a highly skilled and dedicated professional to join our team as an IT Support Officer.

Key Responsibilities
  • Action all incoming tickets sent to the Helpdesk ticket system.
  • Resolve L1 / L2 tickets and assign L3 tickets to the next resolver support group.
  • Action all Microsoft security alert tickets and release any work-related quarantine emails.
  • Install and update new software requests.
  • Access Card management (New, Modify and Terminations).
  • User account unlocks and password resets.
  • MFA user setups and resets.
  • Site specific computer and user setups.
  • Meeting room issues including reporting AV issues to vendor.
  • Create and Update support documentation in Confluence.
  • Maintain and update IT asset lifecycle in Freshservice.
Required Skills and Qualifications
  • Provide IT support in person, remotely and over the phone striving to exceed customer expectations.
  • Create tickets, log all helpdesk interactions, and ensure follow-up actions are carried out efficiently and effectively.
  • Ensure all software issued to the business is correctly licensed and managed in the software asset register.
About Us

We offer a strong company culture focused on career progression and technical skill development. We encourage and value diversity and inclusion and welcome applications from all backgrounds.

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