Service Delivery Specialist

2 days ago

Taguig, National Capital Region, Philippines PM Consulting Full time $60,000 - $80,000 per year

We are looking for a detail-oriented and experienced Service Delivery Specialist to oversee and improve IT service delivery processes. The role will be responsible for ensuring that IT services meet quality and performance standards, resolving escalations, and driving service improvement initiatives.

Key Responsibilities:

  • Monitor and manage IT service delivery in accordance with SLAs and KPIs
  • Coordinate with cross-functional IT teams to address service issues
  • Lead incident, problem, and change management activities based on ITIL best practices
  • Prepare and analyze service performance reports for stakeholders
  • Identify and implement process improvement opportunities
  • Serve as an escalation point for complex service-related issues

Qualifications:

  • Bachelor's degree in Information Technology, Computer Science, or related field
  • At least 4–6 years of experience in IT Service Management or related role
  • Strong knowledge of ITIL framework (ITIL certification preferred)
  • Experience in service delivery within shared services, BPO, or IT organizations
  • Excellent communication, problem-solving, and stakeholder management skills

Job Types: Full-time, Permanent

Benefits:

  • Company Christmas gift
  • Company events
  • Flexible schedule
  • Health insurance
  • Life insurance
  • Paid training

Work Location: In person

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