Dunning and Collections Professional

7 days ago


Quezon City, National Capital Region, Philippines J-K Network Services Full time
Job Responsibilities: As a Collection Specialist, your primary duties will include contacting clients by phone, email, or portal to collect past-due invoices. You will also handle complicated account reconciliations, assist in resolving client complaints, and prepare customer refunds for overpayments, duplicate payments, and payments made to the wrong business. In addition, you will be responsible for preparing weekly aging reports and prioritizing accounts according to their past-due status. When necessary, you will train new team members, ensuring they have the necessary knowledge and skills to succeed in their roles.

The ideal candidate should possess a Bachelor's degree and be open to working night shifts. Prior experience in a BPO set-up, particularly in the same role, is a significant advantage. If you are willing to learn, adapt to new challenges, and excel in a fast-paced environment, we encourage you to apply.

Benefits: Our comprehensive benefits package includes leave credits, health and wellness programs, life and disability insurance, free annual medical check-ups, pension savings, and referral bonuses. We strive to create a positive work-life balance for all our employees.
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