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Training Experience Manager

2 weeks ago

Taguig, National Capital Region, Philippines Sutherland Full time

Sutherland Global Services, a leading business transformation company, is seeking a highly skilled Training Experience Manager to join our team. This role offers an exciting opportunity to deliver and evaluate soft and technical skills training on all aspects of client training.

Key Responsibilities:

  • Create, facilitate, and revise training materials and documents to equip staff with fundamental skills and knowledge.
  • Fill out accurate reports.
  • Establish and maintain effective communication with clients and/or team members; understand needs, resolve issues, and meet company expectations.
  • Facilitate all aspects of multi-week transmission and blended type new hire training & nesting.
  • Supervise and coach learners in nesting & BQM type environments.
  • Responsible for self-skilling & certification during periods of un-activity (classroom).

Requirements:

  • A Bachelor's degree in any field (Major in Education or Communication preferred).
  • At least 2-3 years of work experience as a Trainer.
  • Excellent working knowledge of Microsoft Office applications (Excel, Powerpoint, Word and Outlook) - Strong English verbal and written communication skills.
  • Strategic in developing solutions and process improvements.
  • Willingness and ability to work in a shifting or graveyard schedule.