Remote Customer Support Specialist

4 days ago

Santa Maria, Philippines beBeeCustomerService Full time ₱100,000 - ₱120,000
Job Overview

MCI specializes in delivering tailored customer service solutions for a diverse portfolio of clients. We're committed to excellence and innovation, establishing ourselves as a trusted partner in the industry.

We're seeking enthusiastic Customer Service Representatives to support various customer service initiatives. In this role, you'll assist customers with inquiries and provide exceptional service. This is an excellent opportunity to contribute to high-impact projects with well-known brands. If you're a natural problem solver who thrives on creating memorable customer experiences, we'd love to hear from you.

Candidates must have prior call center experience and reside within 80km of our office.

You'll also need:

  • A high-speed internet connection
  • An appropriate, quiet work environment
  • High language proficiency in English
  • Work-from-home experience

To be considered for this position, you must complete a full application on our careers page, including screening questions and a brief pre-employment test.

Key Responsibilities

Primary Duties:

  • Handle inbound and outbound calls professionally and efficiently
  • Resolve customer issues on the first call through effective problem-solving
  • Research and retrieve information across systems to support customer needs
  • Accurately document interactions and process claims
  • Guide customers through options to find the best solutions
  • Follow scripts, policies, and procedures while using available resources
  • Protect customer privacy and handle sensitive information appropriately
  • Escalate complex issues to the appropriate team members
  • Stay current with training, updates, and program knowledge
  • Maintain consistent attendance and adhere to scheduling requirements
Qualifications and Skills

Essential Qualifications:

  • Must be 18 years or older
  • High school diploma or equivalent
  • Prior call center experience
  • Work from home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • High-speed internet connection
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Skilled in troubleshooting and follow-up
  • Able to multitask and self-manage effectively
  • Excellent interpersonal skills
Benefits and Compensation

Competitive Benefits Package:

  • HMO coverage plus dependent
  • Rank & File: ₱100,000 coverage
  • Supervisors/Managers: ₱120,000 coverage
  • Dental coverage
  • In-house dental assistance worth ₱5,000
  • Free meal during training
  • Career growth and learning

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