Customer Support

4 days ago

Maria Aurora, Philippines VRJ Electronics Full time ₱900,000 - ₱1,200,000 per year

About the role

This exciting full-time role as Customer Support & Channel Manager at VRJ Electronics' in Maria Aurora, Aurora offers the chance to play a key part in delivering exceptional customer service. You will be responsible for leading a team of customer support agents, managing multiple customer service channels and ensuring the highest levels of customer satisfaction.

What you'll be doing

  • Oversee the day-to-day operations of the customer support team, providing guidance and coaching to ensure efficient and effective service delivery
  • Manage multiple customer service channels including phone, email, chat and social media to deliver a seamless omni-channel experience
  • Monitor customer feedback and satisfaction metrics, identifying areas for improvement and implementing strategies to enhance the customer experience
  • Collaborate with cross-functional teams to resolve complex customer issues and escalate where necessary
  • Analyse customer data and trends to inform process improvements and identify new opportunities to enhance customer service
  • Develop and implement customer service policies, procedures and training programmes to uphold the company's commitment to excellence
  • Lead, motivate and develop the customer support team, fostering a positive and customer-centric culture

What we're looking for

  • Significant experience (5+ years) in a customer service or call centre management role, with a proven track record of delivering high-quality support
  • Excellent communication and interpersonal skills, with the ability to engage effectively with customers and lead a team
  • Strong problem-solving and decision-making capabilities, with the flexibility to adapt to changing customer requirements
  • Proficient in using customer service technologies and data analysis tools to measure and improve performance
  • Demonstrated ability to create and implement customer service strategies and initiatives
  • Experience in call centre operations, including contact handling, workforce management and quality assurance
  • Passion for delivering exceptional customer experiences and a commitment to continuous improvement

What we offer

At VRJ Electronics', we are committed to providing our employees with a supportive and rewarding work environment. In addition to a competitive salary, we offer a range of benefits including:

  • Comprehensive health and wellness package
  • Generous annual leave and flexible work arrangements
  • Opportunities for career development and skill-building
  • Collaborative team culture and social events
  • Discounts on our range of electronics products

About us

VRJ Electronics' is a leading provider of innovative electronics solutions, serving customers across a wide range of industries. With a strong commitment to customer satisfaction and a talented team of professionals, we are dedicated to delivering excellence in everything we do. Join us and be a part of our exciting journey as we continue to grow and shape the future of the electronics industry.

Apply now to become our next Customer Support & Channel Manager

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