
Customer Support
4 days ago
About the role
This exciting full-time role as Customer Support & Channel Manager at VRJ Electronics' in Maria Aurora, Aurora offers the chance to play a key part in delivering exceptional customer service. You will be responsible for leading a team of customer support agents, managing multiple customer service channels and ensuring the highest levels of customer satisfaction.
What you'll be doing
- Oversee the day-to-day operations of the customer support team, providing guidance and coaching to ensure efficient and effective service delivery
- Manage multiple customer service channels including phone, email, chat and social media to deliver a seamless omni-channel experience
- Monitor customer feedback and satisfaction metrics, identifying areas for improvement and implementing strategies to enhance the customer experience
- Collaborate with cross-functional teams to resolve complex customer issues and escalate where necessary
- Analyse customer data and trends to inform process improvements and identify new opportunities to enhance customer service
- Develop and implement customer service policies, procedures and training programmes to uphold the company's commitment to excellence
- Lead, motivate and develop the customer support team, fostering a positive and customer-centric culture
What we're looking for
- Significant experience (5+ years) in a customer service or call centre management role, with a proven track record of delivering high-quality support
- Excellent communication and interpersonal skills, with the ability to engage effectively with customers and lead a team
- Strong problem-solving and decision-making capabilities, with the flexibility to adapt to changing customer requirements
- Proficient in using customer service technologies and data analysis tools to measure and improve performance
- Demonstrated ability to create and implement customer service strategies and initiatives
- Experience in call centre operations, including contact handling, workforce management and quality assurance
- Passion for delivering exceptional customer experiences and a commitment to continuous improvement
What we offer
At VRJ Electronics', we are committed to providing our employees with a supportive and rewarding work environment. In addition to a competitive salary, we offer a range of benefits including:
- Comprehensive health and wellness package
- Generous annual leave and flexible work arrangements
- Opportunities for career development and skill-building
- Collaborative team culture and social events
- Discounts on our range of electronics products
About us
VRJ Electronics' is a leading provider of innovative electronics solutions, serving customers across a wide range of industries. With a strong commitment to customer satisfaction and a talented team of professionals, we are dedicated to delivering excellence in everything we do. Join us and be a part of our exciting journey as we continue to grow and shape the future of the electronics industry.
Apply now to become our next Customer Support & Channel Manager
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