Senior Software Engineering Team Lead

3 days ago

Taguig, National Capital Region, Philippines Adaca Full time
About the Role

We are seeking an experienced Senior Software Engineering Team Lead to manage and guide our distributed team of software engineers while maintaining hands-on involvement in technical work. This role combines platform operations management, hands-on technical contribution, and team leadership responsibilities, requiring someone who can effectively bridge the gap between technical execution and team leadership while working in a distributed environment.

Key Responsibilities:
  • Lead and mentor a team of 5-6 software engineers in a remote working environment.
  • Help manage team rotations to align support activities with development squad sprints.
  • Implement and maintain Kanban methodologies for support operations.
  • Manage support ticket queue and handle escalations effectively.
  • Coordinate with other squad leaders and stakeholders to ensure alignment on objectives and deliverables.
  • Oversee access rights management and system permissions.
  • Support professional development initiatives.
  • Build and maintain strong stakeholder relationships across all levels of the organisation.
Platform Operations & Technical Leadership
  • Monitor and maintain platform operability, including managing disk space issues, addressing latency concerns, handling high error rate incidents, monitoring and resolving CPU/memory utilisation issues.
  • Lead severity one incident response and resolution.
  • Manage firefighter rotation for operational support.
  • Hands-on technical work including direct involvement in ticket resolution (2-4 hours per ticket), contributing to smaller technical tasks and improvements, provide technical guidance to the team on support tickets, assist in troubleshooting critical issues and support escalations, ensure adherence to technical standards and best practices, participate in technical discussions and decision-making processes.
Qualifications:
  • 4-5 years of hands-on software development experience.
  • 2-3 years of technical team management experience.
  • Proven track record of leading remote/distributed teams.
  • Strong understanding of Kanban methodologies and practices.
  • Excellent problem-solving and analytical skills.
  • Outstanding communication skills in English, both written and verbal.
  • Experience with support ticket management and escalation processes.
  • Demonstrated ability to work effectively across different time zones.
  • Strong track record in stakeholder management and relationship building.
  • 3-5 years of software engineering experience with Java development (ideally servlets and JSPs), JavaScript, MySQL and complex SQL query writing, AWS experience required, preferably experience with DevOps and container technologies, strong understanding of database design principles, experience with S3 and on-premises synchronization, RDS database management, EC2 instance management, ECS/Fargate containerization, Linux server administration and bash scripting.
What We Offer

The estimated salary range for this position is $120,000 - $180,000 per annum, depending on experience and qualifications. We also offer a competitive benefits package, including health insurance, retirement savings plan, and paid time off. Our unique approach is rooted in creating an employee-centric experience that fosters a simple, low-pressure environment for our developers, enhancing productivity and delivering unparalleled value to our clients, fostering a cycle of growth and talent attraction.

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