
Business Development Manager
6 days ago
Overview
KMC Solutions is a forward-thinking organization that values exceptional client relationships. We're seeking an experienced Client Services Manager to maintain top-notch connections with our clients, ensuring outstanding service delivery and driving successful operational growth.
Salary and Benefits
- A competitive salary package that reflects your value to the team.
- A comprehensive benefits program, including HMO + free dependent coverage and access to KMC's exclusive pantry (MadMax Coffee, Fresh Fridge).
- Holiday and leave entitlements that allow you to recharge and refocus.
About the Role
The ideal candidate will possess strong account management skills, experience working in BPO companies, particularly handling North America-based and/or Australia-based clients, and proficiency in CRM tools and applications.
Main Responsibilities
- Represent KMC effectively with comprehensive knowledge of our service offerings, guiding clients through account onboarding functions and initial program setup.
- Analyze account performance, providing reports and presentations, including monthly and quarterly business reviews using the company template.
- Manage client feedback and provide constructive feedback to Ops Management with proactive suggestions, including scheduled customer satisfaction surveys.
- Develop strategic relationships with client stakeholders, learning their business models and providing value-add recommendations for retention, growth, and expansion.
- Oversee operations, ensuring timely billing and collections, maintaining accurate account information in the enterprise resource planning tool, and leading project management activities as required.
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