Data-Driven Quality Analyst

2 weeks ago


Makati City, National Capital Region, Philippines Probe CX Full time

We are seeking an experienced Quality Lead to join our team at Probe CX. This is a mid-senior level full-time employment opportunity in a fast-paced and dynamic environment within the Outsourcing and Offshoring Consulting industry.

Responsibilities

Your key responsibilities will include:

  • Providing process improvement initiatives based on QA insights in collaboration with Operations.
  • Developing and implementing data-driven solutions to enhance quality and efficiency.
  • Mentoring and coaching QA Analysts to enhance their skills and performance.
  • Participating in calibration sessions and contributing to Business Reviews.

The ideal candidate will possess at least 3 years of experience as a QA Analyst and 2 years in a people management role. A strong background in data analytics, presentation, and root cause analysis is essential for success in this position.


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