Technical Support Specialist for Real Estate

18 hours ago

Mabalacat, Central Luzon, Philippines beBeeCareer Full time $48,000 - $68,000
Job Description:

We are seeking a technical support specialist to join our team. This role will involve providing frontline technical support via phone, email, and live chat to clients in the real estate technology (PropTech) and brokerage sectors.

This is a fast-paced, metrics-driven role that requires strong customer-facing experience and excellent communication skills. If you thrive in structured environments and excel under performance goals, we would like to hear from you.

Key Responsibilities:
  • Provide technical support via various channels, handling inbound and outbound calls, troubleshooting issues using step-by-step SOPs and process guides.
  • Manage support tickets and inquiries, ensuring Service Level Agreements (SLAs) and Customer Satisfaction (CSAT) targets are consistently met.
  • Collaborate with leadership in daily check-ins for coaching, feedback, and training reviews, adapting between support channels as needed.
Training Path:
  • Week 1: Intensive product training.
  • Weeks 2–5: Focus on email tickets with daily performance goals.
  • Post-Email Training: Transition to chat support or directly to phone support.
  • Ongoing: Aggressive, hands-on training approach with assessments, coaching, and documentation for success.
Required Skills and Qualifications:

Must-Haves:

  • Strong internet connection (200+ MBPS).
  • Previous experience in technical support or customer success.
  • Experience handling live chat, phone, and email support.
  • Clear, professional communication skills.
  • Proven ability to meet Key Performance Indicators (KPIs) and SLA goals.
  • Strong situational awareness and problem-solving skills.
  • Comfort with structured processes and strict schedule adherence.

Nice-to-Have (Team-Specific Preferences):

  • RE PropTech Team: Real estate knowledge, CRM or Salesforce experience, weekend availability, hands-on learner.
  • Brokerage Team: Zendesk background, experience handling multi-country clients, chat & email troubleshooting (no phones), weekend availability.
Benefits:
  • Starting Salary: Begin at $600 during training, then step up to $800 after training and probation.
  • Bonuses: Access to performance-based incentives tied to consistency, metrics, and CSAT.
  • Growth Path: Clear opportunities to advance in both earnings and role, your success directly fuels your career trajectory.
Seniority level
  • Associate
Employment type
  • Full-time
Job function
  • Customer Service
  • Industries
  • Telephone Call Centers and Real Estate

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