Supporting Tenant Needs

4 hours ago


San Juan, National Capital Region, Philippines beBeeCommunicator Full time ₱7,200 - ₱7,800

Administrative Support Specialist

This role plays a vital part in tenant communication and support, requiring excellent interpersonal skills and a proactive approach to addressing needs efficiently.

Key Responsibilities:
  • Field incoming calls and respond to inquiries regarding properties, accounts, and rental terms.
  • Provide timely updates and follow-ups on work orders, renewals, and other tenant concerns.
  • Accurately document all call details and ensure issues, complaints, and service requests are passed to the right team members.
  • Maintain a reassuring tone to foster positive tenant relationships.

This position involves more than phone-based interactions – you'll serve as a central support figure, connecting residents with effective solutions and working closely with operations and maintenance teams to resolve issues smoothly.

Requirements:
  • Effective Communicator: Warm, empathetic, and great at listening – able to handle tenant concerns calmly.
  • Organized: Able to stay on top of call documentation and manage multiple tenant needs accurately.
  • Proactive: Takes initiative to follow up with management and ensure issues are addressed promptly.

We're seeking someone who is passionate about delivering exceptional customer service, working collaboratively as part of a team, and continuously improving processes to drive results.



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