Business Development Customer Service Representative
4 days ago
We are a forward-thinking company that values the power of collaboration and employee empowerment.
Job Description:- Provide exceptional customer support through various communication channels, utilizing empathy to resolve inquiries and issues related to financial products and services in a fast-paced environment.
- Collaborate with the customer service team to perform moderately complex customer support tasks, ensuring seamless resolution of customer concerns.
- Adhere to risk management policies and procedures, staying updated on changes to maintain compliance.
- Advocate for digital services, promoting online delivery of statements and documents, e-signatures, and other digital opportunities as needed.
- Receive direction from a customer service supervisor and escalate non-routine questions.
Requirements:
- Minimum 2 years of customer service experience in a Business Process Outsourcing (BPO) company.
- Desired qualifications include completed college-level education and 6 months to 2+ years of Spanish bilingual customer service representative experience.
Job Expectations:
- Maintain full attendance during required training periods.
- Be flexible with work schedule arrangements and adaptability to meet business needs.
- Work on-site at the designated location.
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