Dedicated Customer Service Representative Wanted

Customer Service Advisor Job Description

We are seeking a skilled Customer Service Advisor to join our team. As a key member of our customer support team, you will be responsible for providing exceptional customer service and support to our clients.

• Ensure that customer service delivered meets contractual Key Performance Indicator ('KPIs')
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Maintain basic knowledge of client products and/or services
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and business performance
• Offer additional products and/or services
• Track, document and retrieve information in call tracking database
• Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

To be successful in this role, you will need to possess:

• High school diploma with three to six months of relevant experience preferred
  
• Courteous with strong customer service orientation
• Strong computer navigation skills and PC Knowledge
• Ability to effectively communicate, both written and verbally
• Dependable with strong attention to detail
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
• Tolerance for repetitive work in a fast-paced, high production work environment
• Ability to work as a team member, as well as independently
• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
• Ability to rotate shifts, as needed

This role offers a range of benefits, including:

• The opportunity to work in a dynamic and supportive team environment
• A comprehensive training program to help you develop your skills and knowledge
• The chance to make a real difference in the lives of our customers

We offer a competitive salary and benefits package, as well as opportunities for career advancement and professional growth.

As a Customer Service Advisor, you will have the opportunity to work in a fast-paced and dynamic environment, providing exceptional customer service and support to our clients. If you are a motivated and customer-focused individual who is looking for a new challenge, we would love to hear from you.

This role has a Career Framework classification of [insert classification]. The role is designed to provide a clear progression path for individuals to develop their skills and knowledge, and to take on increasingly complex and challenging responsibilities.

This role is a great opportunity for individuals who are looking to start their career in customer service and want to develop their skills and knowledge in a supportive and dynamic environment.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.