Technical Operations Manager

7 days ago


Makati City, National Capital Region, Philippines Itiviti AB Full time

Technical Operations Manager Job Description

We are seeking a highly skilled Technical Operations Manager to join our team in the Middle East. The successful candidate will be responsible for managing client relationships, resolving production-related incidents, and ensuring seamless delivery of our services.

Key Responsibilities:

  • Incident Management: Identify, diagnose, and resolve production-related issues in a timely manner.
  • Client Relationship Management: Develop and maintain strong relationships with clients, providing exceptional service and support.
  • Project Ownership: Take ownership of projects and issues, working independently to manage them effectively in a fast-paced environment.
  • Liaison with Cross-Functional Teams: Collaborate with Sales, Product teams, and other departments to ensure effective communication and issue resolution.

Requirements:

  • 2-5 years of experience in a financial institution, preferably in a support role.
  • Self-starter with excellent problem-solving skills, attention to detail, and strong work ethics.
  • Ability to take ownership of projects and issues, autonomously managing them in a fast-paced environment.
  • Familiarity with networks and basic understanding of Java, SQL, Unix, and XML skillset.
  • Energetic personality with excellent interpersonal and written/verbal communication skills.


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