Social Media Community Manager

3 days ago

Province of Palawan, Mimaropa, Philippines beBeeRepresentative Full time $5,500
Customer Service Representative Role

KITSCH is a global accessory brand recognized for its positive influence and hard work. Established in 2010, KITSCH has grown from door-to-door sales to selling products in over 27 countries across 20,000 retail locations worldwide. Our high-quality products are effortless, elevated and easy to use.

We are looking for motivated and experienced Customer Service Representatives to join our growing Customer Support Team. You will respond to customer inquiries, provide personalized product recommendations, and help customers with their unique questions.

Responsibilities
  • Respond to and resolve customer outreach through various channels.
  • Troubleshoot and resolve complex customer issues, including shipping delays, product defects, missing packages, and payment issues.
  • Provide personalized product recommendations based on customer needs and preferences.
  • Escalate unresolved issues to the appropriate departments and follow up until resolution.
  • Work closely with other Customer Service Representatives to provide mentorship and guidance.
  • Maintain in-depth knowledge of our product offerings, promotions, and policies.
Qualifications
  • Education
    • High-School Diploma or equivalent
    • Preferred: College Degree
  • Experience
    • 2-3 years of customer service experience
    • Background in beauty or retail industry (preferred)
  • Required Skills
    • Track record of resolving complex customer issues
    • Experience with customer service software and tools
  • Desired Skills
    • Problem-solving
    • Customer-oriented approach
    • Clear communication
About The Offer
  • Full-Time Contract
  • Modality: Remote
  • We offer competitive pay and benefits.
  • A dynamic team environment
  • Growth opportunities

This role offers the chance to be part of a positive and inclusive team environment.

  • Intuitive Problem Solver
  • Takes Pride in Our Work – Accountability
  • Willingness to Sweep the Floors – Humble and Inclusive

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