SDS Team Supervisor

4 days ago


Manila, National Capital Region, Philippines myGwork - LGBTQ+ Business Community Full time

About Our Team

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We're looking for a talented SDS Team Supervisor - Operations Excellence to lead our team of customer support associates As a key member of our operations team, you will be responsible for overseeing the performance and operational delivery of your team, working closely with key support functions to review performance trends and opportunities.

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Main Responsibilities:

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  1. ">
  2. Manage and develop a team of 20+ associates, responsible for their direction, coordination, motivation, and evaluation.">
  3. Ensure excellent customer service by resolving complex customer service issues and demonstrating a passion for delivering a positive customer experience.">
  4. Develop and achieve performance goals and objectives to ensure accuracy and quality in customer service.">
  5. Create a high-performing team resulting in a world-class customer experience.">
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Requirements:

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To succeed in this role, you should have:

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  • A Bachelor's degree from an accredited university.">
  • Over 2 years of people leadership experience, managing teams of 15-20 associates.">
  • Background in Customer Service, Sales, Logistics, or Collections.">
  • Fluent in English, with strong communication skills.">
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Bonus Requirements:

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It's a plus if you have:

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  • An MBA or Master's degree.">
  • Proficient in Six Sigma and Lean Process Improvement methodologies.">
  • Advanced computer skills, including expertise in Microsoft Excel for data analysis and reporting.">
  • Strong understanding of project management methodologies.">

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