Vehicle Accident Claims Specialist

17 hours ago

Bacoor, Calabarzon, Philippines beBeeClaims Full time ₱450,000 - ₱675,000
Job Opportunity:

We are seeking a dedicated professional to fill the role of Claims Coordinator. In this position, you will provide exceptional service to customers involved in motor vehicle accidents, ensuring smooth coordination of bookings, customer updates, towing, and vehicle repairs.

This is an exciting opportunity to work with a reputable company that offers end-to-end accident replacement vehicle and motor claims management solutions for transport companies, fleet operators, insurers, brokers, and self-insurers.

  • Deliver high-quality customer service and continuously improve processes.
  • Handle all inbound and outbound customer calls and leads in a timely manner.
  • Maintain lead conversion performance in line with Key Performance Indicators (KPIs).
  • Coordinate with repairers, tow truck operators, fleet agencies, and assessors to manage the repair process.
  • Collaborate with internal departments to ensure efficient case management.
  • Support end-to-end claims coordination including lodging claims, gathering evidence, and following up on progress.
  • Assist in determining liability and initiating recovery from at-fault third-party insurers.
  • Arrange accident replacement vehicles and coordinate delivery/pick-up logistics.
  • Update customers throughout the claims process and ensure timely resolution.
  • Maintain accurate and up-to-date case records and documentation.

The ideal candidate will have a strong background in motor vehicle accident insurance or claims, excellent phone communication and customer service skills, and at least 5 years of experience in a customer-facing, operations, or claims support role.

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