Policy Administrator Manager

5 days ago


Taguig, National Capital Region, Philippines AIA Hong Kong and Macau Full time
About the Role

The Policy Administrator Manager is responsible for overseeing the administration and management of policy benefits for AIA Hong Kong and Macau. This role ensures that all policy benefits are processed accurately, efficiently, and in compliance with company policies and regulatory requirements.

Key Responsibilities:

  • Oversee the processing of policy benefits, including claims, policy loans, surrenders, and maturities.
  • Ensure timely and accurate payment of benefits to policyholders.
  • Monitor and manage the workflow to maintain high levels of efficiency and accuracy.

Team Leadership:

  • Lead, mentor, and develop a team of policy benefits specialists.
  • Conduct regular performance reviews and provide ongoing training and support.

Compliance and Risk Management:

  • Ensure compliance with all regulatory requirements and company policies.
  • Identify and mitigate risks associated with policy benefits administration.
  • Conduct regular audits and reviews to ensure adherence to standards.

Customer Service:

  • Address and resolve escalated customer inquiries and complaints related to policy benefits in collaboration with Customer Care Office.
  • Collaborate with the Branch Operations and Customer Service teams to improve overall customer satisfaction.

Process Improvement:

  • Identify opportunities for process improvements and implement best practices.
  • Work with the Operational Excellence team to streamline processes and enhance efficiency.

Reporting and Analysis:

  • Prepare regular reports on policy benefits activities and performance metrics.
  • Analyze data to identify trends and areas for improvement.


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