Business Operations Manager

3 days ago


Davao City, Davao, Philippines K9 Mania Dog Training Full time

About Our Team

K9 Mania Dog Training is a dynamic and collaborative team that values excellence and customer satisfaction. We are seeking a highly skilled and motivated Office Administrator to join our team and contribute to our success.

Responsibilities

The successful candidate will be responsible for:

  • Implementing standard operating procedures to maintain efficiency.
  • Managing internal and external office correspondence, including communication with clients and dog trainers.
  • Handling inquiries, appointments, and explanations of our programs and services.
  • Preparing contracts, receipts, and invoices.
  • Reporting to the operations supervisor to uphold office and call standards.

In addition to these responsibilities, the Office Administrator will also be accountable for:

  • Responding to all client messages.
  • Assigning client leads to dog trainers and monitoring their progress.
  • Updating dog trainers on their schedules and messages.

Requirements

To be considered for this role, candidates must have:

  • Experience with call handling in a BPO environment or call center.
  • Familiarity with Customer Relationship Management software and office communication tools.
  • Strong verbal and written communication skills in English.
  • Critical thinking skills to effectively solve problems.


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