Business Operations Manager
3 days ago
About Our Team
K9 Mania Dog Training is a dynamic and collaborative team that values excellence and customer satisfaction. We are seeking a highly skilled and motivated Office Administrator to join our team and contribute to our success.
Responsibilities
The successful candidate will be responsible for:
- Implementing standard operating procedures to maintain efficiency.
- Managing internal and external office correspondence, including communication with clients and dog trainers.
- Handling inquiries, appointments, and explanations of our programs and services.
- Preparing contracts, receipts, and invoices.
- Reporting to the operations supervisor to uphold office and call standards.
In addition to these responsibilities, the Office Administrator will also be accountable for:
- Responding to all client messages.
- Assigning client leads to dog trainers and monitoring their progress.
- Updating dog trainers on their schedules and messages.
Requirements
To be considered for this role, candidates must have:
- Experience with call handling in a BPO environment or call center.
- Familiarity with Customer Relationship Management software and office communication tools.
- Strong verbal and written communication skills in English.
- Critical thinking skills to effectively solve problems.
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