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Labor Planning and Scheduling Manager
3 weeks ago
Cygnific is a leading organization in the industry, and we are seeking a highly skilled Workforce Management Specialist to join our team. The ideal candidate will possess excellent analytical and problem-solving skills, with a strong ability to optimize workforce capacity planning and operational steering.
As a Workforce Management Specialist, you will contribute to Cygnific's Operational Excellence by ensuring that all applicable labor laws and regulations are met, while also supporting internal clients by providing valuable insights and advice to improve operational efficiency.
To succeed in this role, you must have at least a Bachelor's degree in any field and a minimum of 2-4 years of experience working in a contact center environment or a commercial and service-oriented company. Experience in WFM processes and systems is preferred, as well as proficiency in MS office applications and English language proficiency (CEFR level B2 or higher).
We offer a full-time position with a shifting schedule, including holiday duties and proper holiday compensation. If you are a motivated and results-driven professional looking for a new challenge, please apply for this exciting opportunity.
