Customer Service Representative

3 weeks ago


Tagaytay, Calabarzon, Philippines Filinvest Group Full time
Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at Quest Hotel Tagaytay City. As a key member of our front office team, you will be responsible for delivering exceptional guest experiences and ensuring seamless interactions with our valued customers.

About the Role

The successful candidate will work under the direct supervision of the Front Office Supervisor, providing support with guest registration, check-out, cashiering, and foreign exchange operations. You will also play a vital role in facilitating guest queries and requests, promoting hotel facilities, and familiarizing guests with local information.

Responsibilities
  • Respond to customer requests in a timely and efficient manner
  • Check supplies to ensure sufficient stock levels for expected business volumes
  • Prior to arrivals, prepare all necessary documents for smooth check-in processes
  • Welcome guests warmly upon their approach to the desk
  • Coordinate with group coordinators on matters related to group arrivals and handling
  • Verify Amadeus system accuracy before issuing room keys to guests
  • Maintain accurate records and files, including check-out registration cards
  • Foster positive relationships with guests and promote hotel facilities whenever possible
  • Stay up-to-date with local information and events
  • Perform additional duties and tasks assigned by immediate superiors
Qualifications
  • College Graduate
  • Minimum 1 year experience in a similar role within the service industry
  • Excellent verbal and written communication skills
  • Able to work in Tagaytay City
  • Immediate start preferred
Compensation Package

The estimated salary for this position is PHP 25,000 - PHP 35,000 per month, depending on qualifications and experience.



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