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Retail Account Team Manager

2 weeks ago

Taguig, National Capital Region, Philippines Myglit Full time

We are seeking an experienced Retail Account Team Manager to join our Myglit team. As a key member of our operations team, you will be responsible for managing and leading a team of agents for a Retail account.

Job Description:
  1. Supervise and manage a team of customer service representatives in a retail environment.
  2. Develop and implement strategies to improve customer satisfaction and loyalty.
  3. Analyze data and identify opportunities for process improvements.
  4. Collaborate with cross-functional teams to ensure seamless order fulfillment.

The ideal candidate will have a strong background in operations management and customer service, with a proven track record of driving results and improving processes.

Key Responsibilities:
  • Manage and develop a team of customer service representatives
  • Analyze data and identify opportunities for process improvements
  • Develop and implement training programs to enhance employee skills
  • Collaborate with cross-functional teams to resolve customer issues

Requirements:

  • Minimum 2-5 years of experience in operations management or customer service leadership
  • Proven track record of driving process improvements and coaching employees
  • Experience managing and developing high-performing teams
  • Strong analytical and problem-solving skills