Backend Troubleshooter

2 weeks ago

Imus, Calabarzon, Philippines beBeeCaseManager Full time ₱12,000 - ₱18,000

Key Role:

A Case Manager is responsible for owning backend troubleshooting across Seller Central — submitting and managing cases, escalating issues, and ensuring ASINs remain live, optimized, and compliant.

  • Required Qualifications:
  • 2+ years of experience managing Seller Central backend issues — ideally within the supplement, wellness, or health category.
  • Proven track record of resolving complex cases, reinstating ASINs, and navigating Amazon's internal processes.
  • Strong knowledge of supplement regulations, compliant claims language, and Amazon's restricted products policy.

Working closely with brand operations in the supplement or wellness category ensures all listings meet Amazon's compliance requirements. Additionally, this role supports day-to-day brand operations including listing audits, logistics coordination, and customer experience — with special attention to supplement-specific regulations.

The ideal candidate will possess exceptional attention to detail, excellent written communication skills, and strong follow-through abilities. Leveraging tools such as Amazon Seller Central and Project Management Tools is essential for performing duties effectively.

Furthermore, this professional will collaborate with various stakeholders to ensure seamless brand operations and maintain high-quality product listings.

Requirements
  • Background: 2+ years of experience in managing Seller Central backend issues within the supplement, wellness, or health category.
  • Skills: Strong problem-solving skills, effective communication, and ability to navigate complex systems.
  • Knowledge: Supplement regulations, compliant claims language, and Amazon's restricted products policy.

This opportunity is perfect for a dedicated professional who is passionate about delivering exceptional results and driving business growth.

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